Terms of Services

We will always strive our best to deliver the best quality of services and products for you. Below are our term of services:

1) Order Placement

All orders placed online will receive an order number. Kindly check your email to ensure all order details provided are accurate. (Do note that unidentified email address might land in your spam email).

Any changes on the order information such as receiver contact number or address, kindly contact us 48 hours before delivery date.

Kindly note that same day delivery is only applicable for orders placed before 2pm on the same day. We have the right to move it to the next day for delivery if your order came in late.

Kindly contact us at +60128455001 should you need any urgent confirmation from us (expect delays in our responses after working hours or during off days).

2) Product Substitution

We held the right to substitute items in hamper gifts, boxes type or colors, color/type of flowers, plush toys or any other decorative items and wrappers to another of the same or higher value should the actual product shown in picture are out of stock. We will send you a note via the contact details given by you. Please assure the information given is accurate.

All product pictures and actual delivered product may differ but please be assured we will make it as similar as possible.

3) Delivery

We do deliveries for MIRI & KUCHING area (within 15KM from City Center). Kindly note that we might reject order deliveries to outskirt area, do contact us if you are in doubt.

We might not be able to guarantee a specific delivery time for every single order. Please do understand that alot of issue might arise such as receiver not picking up phone, peak order period, traffic jam, wrong or inaccurate location given, car break down, fresh flower supplies arrive late to our shop, bad weather and so on. However, we will try our best to adhere to your preferred time.

Our delivery hours:

Monday – Saturday 9.00am to 4.30pm

4) Re-delivery

Please ensure that the recipient's address is correct and recipient is available to receive the gift. In the event that the recipient is not around and no one is at home, we will bring it back to shop and a re-delivery fee will be imposed for delivery within the next day.

5) Internet Banking

You may choose to pay online through our secured electronic payment gateway or request direct local bank transfer. Our company bank account name is HONEYBEE FLORIST (RHB Bank & Maybank only) and will not be under any personal name. Contact us for details.

6) Cancellation and Refund

Cancellation of order must be made 72 hours in advance before the delivery time. Failing which, full payment will be forfeited. A refund of 50% of total amount paid will be transferred to your account (any other charges will charge-back to you) if you cancel before 72 hours of your delivery date and time.

We can only make refund to Malaysia, Singapore & Paypal bank account. Any charges incurred will be borne by you.

7) Rejection of Service

We reserve the right to reject any order that falls on public holidays, during peak-period or delivery at unreasonable time passed our working hours.

8) Customers Privacy

We will not sell or share customer information with any third parties without prior consent of our customers.

9) Copyright